The taste of the water also was quite different.
Within a fortnight four more barrels and kegs were returned to us, in at least two cases accompanied by sharp words of condemnation.

"No better than pond water," one customer wrote.
We carefully examined the inside of all these barrels and kegs as soon as they came back.

Besides invisible impurities in the water, there was in every one more or less visible dirt, even bits of grass and slivers of wood.
There was only one conclusion to reach: Jim Doane had not been careful in filling the kegs and had not properly cleansed and scalded them.

As nearly as we could discover from bits of information that came out subsequently, there were days and days when he was too "hazy" to know whether he had cleansed the barrels or not.

He had filled them and sent them off in foul condition.
Addison wrote more than fifty letters to customers, defending the purity of Rose-Quartz Spring water, relating the facts of this recent "accident" and asking for a continued trial of it.