The effect of attention to quality, upon every man in the service, from the president of the concern down to the humblest laborer, cannot be overestimated.

And bearing on the same question, clean, fine workshops and tools, well-kept yards and surroundings are of much greater importance than is usually supposed.
I was very much pleased to hear a remark, made by one of the prominent bankers who visited the Edgar Thomson Works during a Bankers Convention held at Pittsburgh.

He was one of a party of some hundreds of delegates, and after they had passed through the works he said to our manager: "Somebody appears to belong to these works." He put his finger there upon one of the secrets of success.

They did belong to somebody.

The president of an important manufacturing work once boasted to me that their men had chased away the first inspector who had ventured to appear among them, and that they had never been troubled with another since.