[The History of the Telephone by Herbert N. Casson]@TWC D-Link book
The History of the Telephone

CHAPTER IV
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For five years Gilliland led the way as a developer of better and cheaper equipment.

He made the best of a most difficult situation.

He was so handy, so resourceful, that he invariably found a way to unravel the mechanical tangles that perplexed the first telephone agents, and this, too, without compelling them to spend large sums of capital.

He took the ideas and apparatus that were then in existence, and used them to carry the telephone business through the most critical period of its life, when there was little time or money to risk on experiments.

He took the peg switchboard of the telegraph, for in-stance, and developed it to its highest point, to a point that was not even imagined possible by any one else.


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