[The History of the Telephone by Herbert N. Casson]@TWC D-Link bookThe History of the Telephone CHAPTER II 32/44
If it was all massed in your one city you might well fear it; but it is represented there by one man only, and he has probably as much as he can attend to outside of the telephone.
For you to acknowledge that you cannot compete with his influence when you make it your special business, is hardly the thing. There may be a dozen concerns that will all go to the Western Union, but they will not take with them all their friends.
I would advise that you go ahead and keep your present advantage.
We must organize companies with sufficient vitality to carry on a fight, as it is simply useless to get a company started that will succumb to the first bit of opposition it may encounter." Next, having encouraged his thoroughly alarmed agents, Vail proceeded to build up a definite business policy.
He stiffened up the contracts and made them good for five years only.
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