[Men of Invention and Industry by Samuel Smiles]@TWC D-Link bookMen of Invention and Industry CHAPTER IX 48/65
"I do so," he said, "because if I do not respect other institutions (the Post Office), my men will soon learn not to respect my own.
Then, for carrying letters during the extent of their trip, the men most probably would not get money, but drink, and hence become dissipated and unworthy of confidence." Thus truth, accuracy, punctuality, sobriety, and honesty being strictly enforced, formed the fundamental principle of the entire management. At the same time, Bianconi treated his drivers with every confidence and respect.
He made them feel that, in doing their work well, they conferred a greater benefit on him and on the public than he did on them by paying them their wages. When attending the British Association at Cork, Bianconi said that, "in proportion as he advanced his drivers, he lowered their wages." "Then," said Dr.Taylor, the Secretary, "I wouldn't like to serve you." "Yes, you would," replied Bianconi, "because in promoting my drivers I place them on a more lucrative line, where their certainty of receiving fees from passengers is greater." Bianconi was as merciful to his horses as to his men.
He had much greater difficulty at first in finding good men than good horses, because the latter were not exposed to the temptations to which the former were subject.
Although the price of horses continued to rise, he nevertheless bought the best horses at increased prices, and he took care not to work them overmuch.
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