[Nerves and Common Sense by Annie Payson Call]@TWC D-Link bookNerves and Common Sense CHAPTER XIV 5/5
We have our choice of roads in the way we use it. It is a blessed convenience and if it proves a curse--we bring the curse upon our own heads. I speak of course only of the public who use the telephone.
Those who serve the public in the use of the telephone must have many trials to meet, and, I dare say, are not always courteous and patient.
But certainly there can be no case of lagging or discourtesy on the part of a telephone operator that is not promptly rectified by a quiet, decided appeal to the "desk." It is invariably the nervous strain and the anger that makes the trouble. There may be one of these days a school for the better use of the telephone; but such a school never need be established if every intelligent man and woman will be his and her own school in appreciating and acting upon the power gained if they compel themselves to go with science--and never allow themselves to go against it..
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