[Nerves and Common Sense by Annie Payson Call]@TWC D-Link book
Nerves and Common Sense

CHAPTER XIV
2/5

She would make herself heard.
Patience, gentleness, firmness--a quiet concentration--all tell immeasurably over the telephone wire.
Impatience, rudeness, indecision, and diffuseness blur communication by telephone even more than they do when one is face to face with the person talking.
It is as if the wire itself resented these inhuman phases of humanity and spit back at the person who insulted it by trying to transmit over it such unintelligent bosh.
There are people who feel that if they do not get an immediate answer at the telephone they have a right to demand and get good service by means of an angry telephonic sputter.
The result of this attempt to scold the telephone girl is often an impulsive, angry response on her part--which she may be sorry for later on--and if the service is more prompt for that time it reacts later to what appears to be the same deficiency.
No one was ever kept steadily up to time by angry scolding.

It is against reason.
To a demanding woman who is strained and tired herself, a wait of ten seconds seems ten minutes.

I have heard such a woman ring the telephone bell almost without ceasing for fifteen minutes.

I could hear her strain and anger reflected in the ringing of the bell.

When finally she "got her party" the strain in her high-pitched voice made it impossible for her to be clearly understood.


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